Please use our order form
to request a quote. Fill in all applicable spaces as completely as possible
so that we may promptly provide you with the most accurate quote. For
any questions, please contact
- Orders may be placed on-line, or sent by fax, postal mail or email. Call us at 1-972-723-8331
or fax your order to 1-972-775-8123.
- Upon receipt of your order, a representative will contact you within 24 hours to confirm your order and make payment arrangements.
- Add-ons are not guaranteed to ship on the same day as original order.
- Being a custom manufacturer, we shall not accept any returns for
refund on custom ordered items.
When a project needs specific pricing, please request a quote to ensure
proper costing for your job. In the woodworking industry, many projects
can call for non-standard items that we don't show on our web site but
are needed in order to quote or complete a project. If so, please phone
or fax all information and dimensions of such items as completely as possible
so that a Rick’s Custom Woodwork Service Representative may provide
you with an accurate quote as promptly as possible.
Rick’s Custom Woodworks requires all orders to be shipped COD or
prepaid with your VISA or MASTERCARD until credit terms have been established.
If you would like to apply for credit, please contact our Credit Department
and ask to have a credit application forwarded to you.
Packaging & Shipping
Rick’s Custom Woodworks packages our product to ensure arrival at
your door free of damage. We offer various methods to adapt to several
situations. It is important to inform your Sales Representative whether
or not you have forklift availability. This will determine packaging techniques
used for your product so that you are able to receive the product efficiently
and so that it will remain damage-free. Packaging costs are determined
by the packaging required to ensure the safety of your product and are
determined by order size and quantity. Small orders will generally be
shipped by either UPS or FedEx, depending on time constraints. For large
orders that require a common carrier, we will request quotes on your behalf
to find the most economical and reliable carrier.
Rick’s Custom Woodworks is not responsible for damage incurred in
shipping. Upon receiving a shipment, please be sure to inspect for any
signs of damage that may have occurred during shipping before signing
the waybill. If there are any signs of damage please notify the driver
and request that a claim inspection be done. If you suspect any damage
at all, please sign the waybill "DAMAGED" as most companies
do not want their drivers waiting around while you inspect each package
and the product inside. If after removing the packaging some damage is
noted, it is important to keep the original packaging and your copy of
the waybill. All packaging, product, and the waybill must be kept on hand
until the claim is approved. If you need to file a claim, call your local
terminal and request a "claim form". Keep damaged goods and
container for Freight Company’s inspection. Please contact
us if we can be of assistance.
Rick’s Custom Woodworks warrants that its cabinet doors and drawer
fronts will be free from defect in workmanship and material for one year
from the date of shipment. The beauty of natural wood does allow for limited
amounts of natural characteristics of wood to show.
Rick’s Custom Woodworks will not be liable for any damages caused
by improper handling, storage or installation of our product. Rick’s
Custom Woodworks will not be liable for any costs incurred by the customer
for finishing, removal, installation, travel, or labor of any kind, nor
any other product used with our products. This warranty covers only the
replacement of our product as ordered by the customer, and the shipping
charges to and from Rick’s Custom Woodworks.
Due to the natural expansion and contraction of wood, any product with
a laminated panel over 24" wide will carry no warranty. This includes
but is not limited to raised panel doors and drawer fronts.
Rick’s Custom Woodworks will void warranty if an "unfinished
or raw" wood product is not paint sealed properly within a reasonable
time after receiving as we cannot be responsible for the conditions affecting
the product in an unprotected state.